Grocery store with no queues and checkouts

It sound too good to be true: a bricks-and-mortar grocery store without checkout tills or queues of customers. Yet that’s what online retailer Amazon has done in its home city of Seattle in the US. Called Amazon Go, it uses sensors to detect what shoppers have taken from the shelves and then sends a bill to their Amazon account. < href="/index.php/component/content/article?id=145:join-now&catid=97">Read More...a

South Africa gears up for Black Friday sales

Yes, it’s an American tradition, but Black Friday sales have recently spread across the world, with South Africa being no exception. Last year local retailers participated in large numbers and 2016 seems to be heading for an even greater level of participation as some businesses run week-long sales that began on Monday. Black Friday happens this Friday (25th) and both online and bricks-and-mortar outlets are competing strongly to get shopper attention. Electronics chain Hi-Fi Corporation, for example, says it will be offering ‘up to 80% off’ on selected goods. Similarly, online retailer Takealot is offering discounts of 60-80%. < href="/index.php/component/content/article?id=145:join-now&catid=97">Read More...a
South Africa is undergoing a retail evolution where mass-market ‘one size fits all’ strategies are no longer as desirable and bigger retail stores are not perceived as being better by consumers. These insights stem from a recent Nielsen Global Retail Growth Strategy Report, which highlights the need for innovative tactics in the retail landscape. Says Nielsen’s Craig Henry: “As lifestyle and consumption habits change, we’re seeing a structural shift with small formats showing big growth. This [is because] the small store has reinvented itself, [but] the hypermarket has remained more or less the same over the last three decades. As a result, small stores are able to meet the current consumer need for a higher level of specialisation and service delivery since an artisanal feel, personal service and individualism are synonymous with this store format.” < href="/index.php/component/content/article?id=145:join-now&catid=97">Read More...a
Like the independent corner store that offered personalised service, informal credit and home delivery, the local pharmacy is on the way out in South Africa and being replaced by hard-nosed retail businesses. Indeed, the entire sector is undergoing a sea change, reports the ‘IMM Journal of Strategic Marketing’ in its October 2016-January 2017 issue. Deregulation in 2003 has progressively seen the growth of corporate-owned pharmacies and the once-traditional ‘corner chemist’ is now struggling to survive. < href="/index.php/component/content/article?id=145:join-now&catid=97">Read More...a
Are attractive salespeople more likely to boost sales in the retail environment? While the common belief is that people react more favourably to physically appealing individuals, new research indicates this may not be the case when it comes to shopping. Instead, an attractive salesperson can discourage people from buying a product, and consumers may react more negatively to a good-looking service provider than to an average-looking one. This is because attractive salespeople can cause consumers to have concerns about their ability to make a good impression. < href="/index.php/component/content/article?id=145:join-now&catid=97">Read More...a
Supermarket chain Pick n Pay has confirmed that it is testing self-service checkout technology at one of its stores in Cape Town. However, the company has denied concerns that a successful trial could lead to job losses. Last week, social media users posted photos of the generic viagra pills from india self-service unit at a store in suburban Ottery and, while some thought it was a good idea, others were worried that cashiers’ jobs may be at risk. Self-Service checkouts are already in use in supermarkets in many parts of the world, but not in South Africa as yet. < href="/index.php/component/content/article?id=145:join-now&catid=97">Read More...a
Urbanisation has become a key trend in Africa, with people increasingly moving to the cities and thereby making it easier for companies to target certain consumer groups. But, cautions the African Consumer and Retail Sector Report 2016 published by professional services firm KPMG, although the demographic make-up of the continent is extremely favourable, success is not guaranteed. < href="/index.php/component/content/article?id=145:join-now&catid=97">Read More...a
While Christmas still seems a long way away for many people, Facebook is suggesting that marketers should be aware of the growing influence of this social media platform on Festive Season shopping patterns in South Africa. According to a study due to be published next week by Facebook, 51% of South Africans surveyed said the platform was influential in their holiday shopping decisions – higher than the global average of 47%. In addition, 26% said they used Facebook for gift inspiration and levitra 25mg shopping ideas (versus the global average of 20%) and 22% of surveyed South Africans said they used Facebook to seek advice from others about gifting (versus 20% global average). < href="/index.php/component/content/article?id=145:join-now&catid=97">Read More...a
The battle for the update wallets of South Africa’s supermarket shoppers – via the hearts and minds of their children – continues unabated. Last week retail giant Pick n Pay launched its latest collectables shopper promotion called Super Animals. This follows the Spar group’s long-running Angry Birds promotion – based on the popular computer game and movie – and the recent launch by Checkers of its mini collectables campaign in which children are encouraged to collect 29 miniature FMCG products such as All Gold tomato sauce and Omo washing powder. < href="/index.php/component/content/article?id=145:join-now&catid=97">Read More...a
Retailer Checkers is hoping that its new range of mini collectables will generate big interest from shoppers – and more specifically their children – as South African consumers seek to rein in their spending and analysts predict weak full-year results for all the major retail chains. Checkers has ‘shrunk’ 29 of the country’s most recognisable FMCG brands – among them All Gold tomato sauce, Omo washing powder and Sunlight dishwashing liquid – and is giving them away free each time a customer spends a specified amount in-store. The retailer is also selling additional Little Shop merchandise such as mini trolleys, baskets and store fronts, as well as a carrying case for the full collectables range. < href="/index.php/component/content/article?id=145:join-now&catid=97">Read More...a
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