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South African Internet users increasingly want to shop online, with 22% of people saying they have already made online purchases and a further 48% saying they expect to do so in future.
Among the biggest barriers, though, is concern about whether the items ordered will be ‘as described’ and the security of online payments. These concerns are particularly relevant to online consumers considering doing cross-border shopping.
Monday, 06 July 2015 22:00
Retail giant Makro has unveiled its first ‘pick-up locker’ concept in South Africa, enabling items ordered by customers online to be collected out-of-hours at selected McDonald’s fast food outlets and Sasol petrol stations. The strategy, which is already being used in some international markets, aims to assist clients who can’t get to stores during normal operating hours and are also unavailable to accept home deliveries.
Makro’s new service is currently in the test phase and has been rolled out at five Gauteng locations thus far, with several more to follow in the next few weeks. Orders are available in the lockers within 48 hours of online purchase and customers open their specific locker by entering an SMS code on a touch screen interface on the front of the locker.
Friday, 19 June 2015 06:32
A growing African middle class and help buy online pharmacy viagra young population are creating a demand for products that store-based retail cannot meet due to a lack of shopping malls and gridlocked cities. As a result, e-commerce is on the rise on the continent and its future looks promising.
This is according to Bernadette Kissane, a London-based analyst at international market intelligence firm Euromonitor. She says development has been most notable in Nigeria, where a surge in telecommunications investment and smartphone purchases has fuelled the growth of the Internet.
Monday, 18 May 2015 05:53
South Africa's burgeoning e-commerce era means that consumers are no longer shopping entirely online or offline. Rather, they taking a blended approach and using whatever channel best suits their needs.
This is one of the key findings released last week as part of the Nielsen Future of Grocery Report. It is based on research that polled 30 000 online respondents in 60 countries to understand how digital technology will shape the retail landscape of the future.
Thursday, 15 January 2015 13:11
Company executives need to be aware of three critical factors when it comes how consumer boycotts may play out, says new international research on the subject.
Writing for the Canadian-based Network for Business Sustainability, an organisation of global academic experts and business leaders aiming to improve the sustainability of business, Professor N. Craig Smith of Insead Business School notes that one of the key lessons from the research is that “anyboycott, no matter how illogically conceived or badly executed, can wreak long-term havoc on a company’s reputation – even if it does not hit short-term sales”.
Smith says the following are the key factors company executives must be aware of when facing consumer boycotts.