In the ever-evolving digital landscape, businesses must adapt their customer relationship strategies to thrive in the online realm. Nurturing and building customer relationships that are real and strong is key to achieving long-term success. In this blog, we will explore essential strategies for mastering online customer relationships. We will delve into the importance of personalised communication, the role of social media and online communities, and the power of leveraging customer data to deliver tailored experiences. For a comprehensive understanding and practical skills, we recommend signing up for the online short course “Building Online Customer Relationships” offered by the Institute of Marketing Management (IMM).